Logistics Coordinator

We are a well known and reputable logistics and freight forwarding company looking for a dynamic Logistics Coordinator cum Customer Service Executive.

Responsibilities

• Securing booking confirmation from vendors.
• Maintaining SOP for customers.
• Following up on shipments with sales, customers, and vendors.
• Opening job cards with complete details.
• Process flow execution and monitoring.
• Customer liaison, feedback, and reporting.
• Service failure should be communicated to the salesperson and to the customer within the same day.
• CS will be the key contact and responsible for retention of the customer.
• Informing documents requirement / qualifying the documents / pre-alerts.
• Ensuring file and documents compliance.
• Raising dispute and follow up.
• Shipment tracking and updating.
• Periodical reporting.
• Dispute filing and follow up.
• CS will ensure that the jobs are handled as per the set SOP

Requirements

• At least 2 years experience in Freight Forwarding Industry in UAE
• Knowledge in handling Food Product and sea freight.
• Should be versatile and committed professional.
• Must possess excellent communication skills in English, both written & verbal.
• Excellent interpersonal skills, workflow optimization and ability to learn from experience and pro-act in client servicing.

*Please don't apply without these requirements*