The Quality Control Analyst will be responsible for analyzing and assigning all incoming quote requests to specific quoting coordinators and ensuring the quality of quotes at the end of the process.
Responsibilities:
Review and assign incoming quote requests to appropriate quoting coordinators based on workload, expertise, and availability.
Provide recommendations for service inclusions and exclusions, options for routing, and which vendor/agent to be utilized at the origin and/or destination.
Communicate and collaborate with quoting coordinators to ensure timely completion of quote requests.
Monitor and track the progress of quote requests, ensuring that they are processed within designated timelines.
Collaborate with quoting coordinators to address discrepancies identified during the quality check process
Provide feedback and recommendations for improvement to enhance quoting efficiency and accuracy
Maintain organized records and documentation of quote requests, assignments, and quality check results.
Assist in resolving customer inquiries or concerns related to quotes when necessary.
Stay updated on product knowledge, pricing, and industry trends to support accurate quoting.
Skills
High school diploma or equivalent; further education or certification in business administration or a related field is a plus.
Proven experience in a coordination role, preferably within a quoting or sales support function.
Strong organizational abilities with the capability to manage multiple quote requests simultaneously.
Minimum 2 years of relevant work experience in an international environment, preferably in a pricing role within the Moving, Transportation, or Freight Forwarding sectors.
Excellent attention to detail and a commitment to maintaining high-quality standards.
Proficient computer skills, including experience with quoting software or CRM systems.
Effective communication skills to liaise with quoting coordinators and other stakeholders.
Ability to work independently and collaboratively within a team environment.
Analytical mindset with problem-solving abilities to identify and resolve discrepancies in quotes.
Flexibility to adapt to changing priorities and meet tight deadlines.
Knowledge of industry-specific terminology and products is an advantage.
