Receptionist

We are seeking a dedicated and personable Receptionist to join our team at HatchFit Physiotherapy Clinic. The ideal candidate will be the first point of contact for patients, providing exceptional customer service and creating a positive and welcoming atmosphere in the clinic. The Receptionist plays a crucial role in ensuring the smooth operation of the front desk and administrative functions.

Responsibilities:

• Front Desk Operations:
  • Greet and welcome patients and visitors in a friendly and professional manner.
  • Manage incoming calls, answer inquiries, and redirect calls to the appropriate personnel.
  • Maintain a tidy and organized reception area.
• Appointment Scheduling:
  • Schedule and confirm patient appointments using our clinic management system.
  • Coordinate with physiotherapists to ensure efficient appointment scheduling and optimal use of clinic resources.
  • Provide information about services, treatments, and appointment procedures to patients.
• Patient Relations:
  • Assist patients with the completion of necessary forms and paperwork.
  • Address patient queries and concerns with empathy and discretion.
  • Maintain patient confidentiality in compliance with healthcare regulations.
• Administrative Support:
  • Assist in maintaining patient records and ensuring accuracy of information.
  • Handle basic administrative tasks such as filing, data entry, and photocopying.
  • Collaborate with other clinic staff to support overall clinic operations.
• Communication:
  • Communicate effectively with internal staff and external stakeholders.
  • Relay important messages and information to the appropriate individuals promptly.

Qualifications:

• Previous experience in a receptionist or customer service role is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficient in using office equipment and computer software, including MS Office.
• Familiarity with medical terminology is a plus.