Responsible to supervise and lead a team, providing general support for the front office department & contact centre ensuring all patient administration processes are followed.
Align daily operations with the company’s values and culture.
Support the team in achieving departmental goals and objectives.
Supervise work outputs related to appointment scheduling, patient registration, medical insurance, billing and the contact center.
Provide training and mentorship to team members to ensure quality standards and service delivery.
Continuously maintain an enabling environment where you can develop and grow your team.
Orientate new joiners and sign of probation periods.
Ensure professional conduct and discipline within the team is followed.
Provide support in the recruitment and selection process of team members.
Monitor employee scheduling of the department to ensure operational coverage.
Support and monitor cost management initiatives.
Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.
Support staff engagement initiatives.
Continuously monitor and measure plans against quality indicators and department objectives, ensuring regular audits are in place, analyse the data and give relevant feedback.
Complete year appraisals and coach & developing the team.
Maintain quality service by ensuring quality customer service standards, identifying trends & recommending process improvements.
Participate in the Hospital training programs.
Bachelor’s Degree - Any discipline or related fields. Master’s degree will be an advantage.
Knowledge and Skills
Strong knowledge in Insurance, Registration and Billing.
Strong analytical and problem-solving skills.
Ability to think critically and maintain a high level of confidentiality.
Strong interpersonal, verbal and written communication skills.
Excellent command of oral and written English. Arabic language desirable but not essential.
