Company Overview: Kings Auto Garage is a highly reputed automotive service garage located in Dubai, renowned for its commitment to excellence in automotive care. With a focus on quality service, customer satisfaction, and industry-leading expertise, we have established ourselves as a trusted name in the automotive maintenance and repair sector.
Job Description: As a Manager at Kings Auto Garage, you will play a pivotal role in overseeing the daily operations of our garage floor. You will be responsible for managing a team of technicians and ensuring the efficient and timely completion of automotive maintenance and repair tasks. You will uphold the highest standards of service quality, safety, and professionalism.
Key Responsibilities:
Team Leadership and Management:
· Lead, motivate, and supervise a team of automotive technicians, ensuring adherence to company policies, procedures, and safety guidelines.
· Provide guidance, training, and support to team members to enhance their skills, productivity, and performance.
· Conduct regular performance evaluations and provide constructive feedback to drive continuous improvement.
Workflow Coordination:
· Plan and organize daily workflow to optimize efficiency and meet service targets.
· Allocate resources effectively to ensure timely completion of customer vehicles.
· Monitor work progress and address any issues or delays promptly to minimize customer wait times.
Customer Service Excellence:
· Ensure exceptional customer service delivery at all times, maintaining a positive and professional demeanour.
· Address customer inquiries, concerns, and complaints promptly and courteously, striving to resolve issues to their satisfaction.
· Foster long-term customer relationships through personalized service and attention to detail.
Quality Assurance:
· Oversee quality control processes to ensure that all automotive maintenance and repair work meets industry standards and customer expectations.
· Conduct thorough inspections of completed jobs to verify quality and identify any deficiencies or areas for improvement.
· Implement corrective actions as needed to uphold service excellence.
Inventory Management:
· Manage inventory levels of automotive parts, tools, and supplies to support efficient operations.
· Coordinate with suppliers/vendors to procure required materials in a timely and cost-effective manner.
· Conduct regular inventory audits and maintain accurate records of stock levels.
Safety and Compliance:
· Enforce strict adherence to health, safety, and environmental regulations within the garage premises.
· Conduct safety training sessions for team members to promote a culture of workplace safety and risk mitigation.
· Ensure compliance with all relevant legal and regulatory requirements governing automotive service operations.
Qualifications and Skills:
· Bachelor's degree or equivalent qualification in Automotive Engineering, Business Administration, or related field.
· Proven experience in a managerial role within the automotive service industry, with a strong track record of leadership and team management.
· In-depth knowledge of automotive systems, diagnostics, and repair procedures.
· Excellent communication, interpersonal, and customer service skills.
· Strong organizational and problem-solving abilities, with a keen attention to detail.
· Proficiency in computer applications and automotive service management software.
