Beverly hills Specialty Hospital is seeking a dynamic and customer-focused individual for the position of Patient Coordinator with Sales Experience. The ideal candidate will play a crucial role in facilitating a positive patient experience while leveraging their sales skills to promote hospital services.
Responsibilities:
Patient Engagement:Interact with patients in a friendly and professional manner to ensure a positive experience.
Assist patients with appointment scheduling, registration, and inquiries.
Educate patients about available services, treatment options, and hospital facilities.
Sales and Promotion:Actively promote hospital services and special programs to prospective patients.
Collaborate with the marketing team to develop and implement sales strategies.
Meet and exceed sales targets by effectively communicating the value of hospital services.
Patient Coordination:Coordinate patient appointments, ensuring efficient scheduling and optimal use of resources.
Communicate with medical staff to address patient needs and preferences.
Provide information about pre-appointment requirements and instructions to patients.
Documentation and Reporting:Maintain accurate and up-to-date patient records.
Generate reports on patient interactions and sales performance as required.
Customer Service:Handle patient inquiries, concerns, and complaints with empathy and professionalism.
Collaborate with other departments to resolve patient issues promptly.
Collaboration:Work closely with the admissions team to facilitate smooth patient admissions.
Collaborate with healthcare providers to ensure seamless patient care.
Qualifications:
Bachelor's degree in Business, Marketing, Healthcare Management, or a related field.
Proven experience in sales or customer service roles, preferably in a healthcare setting.
Excellent communication and interpersonal skills.
Ability to understand and effectively communicate medical information to patients.
Strong organizational and multitasking abilities.
Knowledge of healthcare regulations and patient privacy laws.
Proficient in using CRM software and other relevant tools.
Positive attitude and a commitment to delivering exceptional customer service.
